18 Driver Questionnaire Let’s look at your business operations. Please rate your performance TODAY for the following 18 different drivers that propel your business. 18 Driver Questionnaire Let’s look at your business operations. Please rate your performance TODAY for the following 18 different drivers that propel your business. 18 Driver Questionnaire Business Name(Required)Business Owner Name(Required) First Last Business Owner Phone(Required)Business Owner Email(Required) Business ObjectiveWhile you may have multiple goals in mind for the business, please let us know which is most important to you. Your answers here do not affect your final score but do help understand your current position.My business goal is to...(Required) Create sustainable growth Prepare to sell my business Acquire another business Strengthen my operations Renovate or repair my operations Align my team Business CapitalWithin the next 24 months, will you need access to more capital?(Required) Yes No Do you have a personal financial plan that dovetails your business and personal goals?(Required) Yes No List 3 reasons someone would buy your business(Required)#1#2#3List 3 reasons someone would NOT buy your business(Required)#1#2#3Assessment of Core 18 DriversNow let’s explore each individual driver.Growth refers to a company’s top line revenue. Does the business have a history of consistent growth greater than its competitors coupled with projected future revenue growth above market’s rate?(Required) My business is on fire We're growing at a good clip We're holding steady Business is slowing down Honestly, things aren't so good right now Potential MarketThe larger the market (tapped and untapped) the more attractive it is because it stands for more opportunities. However, being a leader in a smaller niche is also attractive. Even if you have a true competitive advantage, a growth market is favored.Does the market support significant growth of the business?(Required) Our market is enormous Our market is exceptionally large Our market is big Our market is on the smaller side Our market is small Market ShareIf your company sells products or services in more than one market, think about your primary market, or the market that is most fundamental to the success of your company. Does the business own the highest percentage of the available market compared to its competitors?(Required) We have the highest share of the market We are near the top We are right in the middle We are one of the smaller players We are practically invisible Recurring RevenueA fundamental metric in measuring the value of a business is the degree to which it can generate recurring and profitable revenue (sticky revenue) from customers. Sticky revenue occurs when customers choose to keep buying from a company because of perceived value. Contracts are one way to guarantee future revenue, but other examples include a long-term lease on a high traffic location, and a strong loyalty program that rewards future purchases. Can the business rely on a part of future revenue from contractually committed customers?(Required) We have contracts for more than 75% of our future revenue We have contracts for more than 50% but less than 75% of our future revenue We have contracts for less than 50% of our future revenue but have other reasons to be confident about our revenue We have a few contracts but have other reasons to be confident about our future revenue We are not confident in our future revenue Barriers to EntryBarriers to entry may include legal, capital, and/or market barriers.Are there significant obstacles facing a new entrant into the business market?(Required) It's nearly impossible to break into our market It's pretty tough, but doable Our market has notable barriers There are very few barriers Anyone can set up shop Product DifferentiationProduct differentiation allows your customer to see your products or service as unique.Do you have a product or service with unique characteristics that provides a competitive advantage?(Required) We offer something completely unique and that is why customers like us We have significant differences We offer something different that customers like We have a few differences that set us apart We look like everyone else BrandA brand is the consistent experience your customer has with the business, it’s people, and it’s products and services.Does the business have a recognizable brand that reinforces the business’s presence in the marketplace and supports the business goals?(Required) Our brand is everything and everyone knows us We have a strong brand that customers recognize Our brand is solid but not special Our brand is weak We do not have a recognizable brand Margin AdvantageMargins are a measure of how efficiently you make money. Better than industry margins make your company more valuable.Does the business enjoy gross net margins greater than the industry norm?(Required) Yes, we are printing money compared to our competitors Our margins are better than most Our margins are solid, like everyone else's We are making money but less than most We are struggling to make money Customer ShareValuable companies have a varied customer base including long-term customers, new customers, and developing customers.Does the business have a well-diversified customer base?(Required) We have so many customers we will not lose sleep if a few leave If we lost a few customers, we would still be fine If we lost a few customers, we would feel it It would be tough if we lost even one customer If any of our customers left, we would be out of business Business OverviewThink about the culture of the company versus the personality of any one individual within the company.Can an outsider easily obtain a holistic understanding of the business, including the business’s performance, practices, culture, discipline, and mission?(Required) Yes, our business is quite easy to figure out Someone could figure it out with work Common aspects of business are easy to figure out, but the rest are not It would not be easy It would be impossible FinancialEffective financial practices should adhere to accounting best practices and federal and state compliance regulations, while staying in line with your long-term goals and future growth plans. Your goal here is to establish consistency and transparency in financial reporting.Are all the business’s financial matters in order and do you follow best practices?(Required) All is in order, and we would be 100% comfortable with a tax audit We are on top of our finances We do a fair job of managing our finances We do not pay much attention to our finances beyond how much money we have in the bank Sales and MarketingSales and marketing success is more than just persuasive personalities; it is process driven.Can the business produce revenue in a proven and systematic way, ensuring the business is sustainable, and not based on the efforts of individuals within the business today?(Required) We have an effective sales and marketing process that anyone could learn We have a sales and marketing process, but it would take time for someone to learn it We have a sales and marketing process, but our success is more about our people We are reliant on key sales and marketing people, but we could get by if they left the business If our key sales or marketing folks left, we would have serious problems OperationsRunning a business will always be challenging. Building a solid foundation of smoothly operating practices can make it much easier to scale and maintain.Can the business deliver on the sales promises made to the marketplace in a systematic and process-driven manner?(Required) Yes, our business runs like a well-oiled machine We are rather good We do an okay job We could do a better job We could use help Customer SatisfactionSimply put, satisfied customers are loyal customers. They drive repeat business and revenue, both of which are essential to the longevity of the business.Does the business track and use key measures to meet customer expectations at all levels?(Required) Yes, we know exactly how we are doing with our customers at any point in time We have a fairly good idea most of the time We can check when we need to Not completely sure Senior ManagementThink about who would run the company for an extended period of time, if the business owners were not present. Do you have someone or a team in place who could take over if needed?Does the business have a leadership team/individual in place to realize the business’s vision and mission while helping the owner achieve his/her objectives?(Required) Yes, we have an outstanding management team We have an exceptionally good management team Our management team is mostly solid Our management team is not always clicking We could, but do not really have a management team, or our team is a bit dysfunctional The business does not have any employees capable besides the business owner Human ResourcesHuman Resources are all about people. People can be sticky, full of legal land mines, and if not managed properly, can be very costly to an organization.Could the business find, develop, and keep quality individuals that enable success in all aspects of the business?(Required) Yes, we can easily find, hire, and keep the best of the best, when needed We are fairly good We are okay We could use help HR is a problem for us The business does not have any other capable employees besides the business owner LegalThere is nothing like legal problems to distract you from your mission. From tax law to human resources, proper legal compliance applies across all facets of the business.Do you have all legal matters in order, documented, and does the business follow the best legal practices?(Required) Yes, we are great We are pretty good We are doing an okay job We could do a better job Legal matters are a bit of a headache for us InnovationThe more your company encourages and rewards innovation at every level, the more you will be able to stay ahead of changes and continue to proper.Does the business understand that innovation is invaluable to creating an ongoing competitive advantage? Does it have a proven and systematic way to drive and capture innovation at all levels?(Required) Yes, we drive and capture innovation at every level within the organization We are good at encouraging and capturing innovation We recognize innovative ideas when they bubble up We look at innovative ideas but tend to stick with what is working We do not look for or reward new and unproven ideas EmailThis field is for validation purposes and should be left unchanged. Business Name(Required)Business Owner Name(Required) First Last Business Owner Phone(Required)Business Owner Email(Required) Business ObjectiveWhile you may have multiple goals in mind for the business, please let us know which is most important to you. Your answers here do not affect your final score but do help understand your current position.My business goal is to...(Required) Create sustainable growth Prepare to sell my business Acquire another business Strengthen my operations Renovate or repair my operations Align my team Business CapitalWithin the next 24 months, will you need access to more capital?(Required) Yes No Do you have a personal financial plan that dovetails your business and personal goals?(Required) Yes No List 3 reasons someone would buy your business(Required)#1#2#3List 3 reasons someone would NOT buy your business(Required)#1#2#3Assessment of Core 18 DriversNow let’s explore each individual driver.Growth refers to a company’s top line revenue. Does the business have a history of consistent growth greater than its competitors coupled with projected future revenue growth above market’s rate?(Required) My business is on fire We're growing at a good clip We're holding steady Business is slowing down Honestly, things aren't so good right now Potential MarketThe larger the market (tapped and untapped) the more attractive it is because it stands for more opportunities. However, being a leader in a smaller niche is also attractive. Even if you have a true competitive advantage, a growth market is favored.Does the market support significant growth of the business?(Required) Our market is enormous Our market is exceptionally large Our market is big Our market is on the smaller side Our market is small Market ShareIf your company sells products or services in more than one market, think about your primary market, or the market that is most fundamental to the success of your company. Does the business own the highest percentage of the available market compared to its competitors?(Required) We have the highest share of the market We are near the top We are right in the middle We are one of the smaller players We are practically invisible Recurring RevenueA fundamental metric in measuring the value of a business is the degree to which it can generate recurring and profitable revenue (sticky revenue) from customers. Sticky revenue occurs when customers choose to keep buying from a company because of perceived value. Contracts are one way to guarantee future revenue, but other examples include a long-term lease on a high traffic location, and a strong loyalty program that rewards future purchases. Can the business rely on a part of future revenue from contractually committed customers?(Required) We have contracts for more than 75% of our future revenue We have contracts for more than 50% but less than 75% of our future revenue We have contracts for less than 50% of our future revenue but have other reasons to be confident about our revenue We have a few contracts but have other reasons to be confident about our future revenue We are not confident in our future revenue Barriers to EntryBarriers to entry may include legal, capital, and/or market barriers.Are there significant obstacles facing a new entrant into the business market?(Required) It's nearly impossible to break into our market It's pretty tough, but doable Our market has notable barriers There are very few barriers Anyone can set up shop Product DifferentiationProduct differentiation allows your customer to see your products or service as unique.Do you have a product or service with unique characteristics that provides a competitive advantage?(Required) We offer something completely unique and that is why customers like us We have significant differences We offer something different that customers like We have a few differences that set us apart We look like everyone else BrandA brand is the consistent experience your customer has with the business, it’s people, and it’s products and services.Does the business have a recognizable brand that reinforces the business’s presence in the marketplace and supports the business goals?(Required) Our brand is everything and everyone knows us We have a strong brand that customers recognize Our brand is solid but not special Our brand is weak We do not have a recognizable brand Margin AdvantageMargins are a measure of how efficiently you make money. Better than industry margins make your company more valuable.Does the business enjoy gross net margins greater than the industry norm?(Required) Yes, we are printing money compared to our competitors Our margins are better than most Our margins are solid, like everyone else's We are making money but less than most We are struggling to make money Customer ShareValuable companies have a varied customer base including long-term customers, new customers, and developing customers.Does the business have a well-diversified customer base?(Required) We have so many customers we will not lose sleep if a few leave If we lost a few customers, we would still be fine If we lost a few customers, we would feel it It would be tough if we lost even one customer If any of our customers left, we would be out of business Business OverviewThink about the culture of the company versus the personality of any one individual within the company.Can an outsider easily obtain a holistic understanding of the business, including the business’s performance, practices, culture, discipline, and mission?(Required) Yes, our business is quite easy to figure out Someone could figure it out with work Common aspects of business are easy to figure out, but the rest are not It would not be easy It would be impossible FinancialEffective financial practices should adhere to accounting best practices and federal and state compliance regulations, while staying in line with your long-term goals and future growth plans. Your goal here is to establish consistency and transparency in financial reporting.Are all the business’s financial matters in order and do you follow best practices?(Required) All is in order, and we would be 100% comfortable with a tax audit We are on top of our finances We do a fair job of managing our finances We do not pay much attention to our finances beyond how much money we have in the bank Sales and MarketingSales and marketing success is more than just persuasive personalities; it is process driven.Can the business produce revenue in a proven and systematic way, ensuring the business is sustainable, and not based on the efforts of individuals within the business today?(Required) We have an effective sales and marketing process that anyone could learn We have a sales and marketing process, but it would take time for someone to learn it We have a sales and marketing process, but our success is more about our people We are reliant on key sales and marketing people, but we could get by if they left the business If our key sales or marketing folks left, we would have serious problems OperationsRunning a business will always be challenging. Building a solid foundation of smoothly operating practices can make it much easier to scale and maintain.Can the business deliver on the sales promises made to the marketplace in a systematic and process-driven manner?(Required) Yes, our business runs like a well-oiled machine We are rather good We do an okay job We could do a better job We could use help Customer SatisfactionSimply put, satisfied customers are loyal customers. They drive repeat business and revenue, both of which are essential to the longevity of the business.Does the business track and use key measures to meet customer expectations at all levels?(Required) Yes, we know exactly how we are doing with our customers at any point in time We have a fairly good idea most of the time We can check when we need to Not completely sure Senior ManagementThink about who would run the company for an extended period of time, if the business owners were not present. Do you have someone or a team in place who could take over if needed?Does the business have a leadership team/individual in place to realize the business’s vision and mission while helping the owner achieve his/her objectives?(Required) Yes, we have an outstanding management team We have an exceptionally good management team Our management team is mostly solid Our management team is not always clicking We could, but do not really have a management team, or our team is a bit dysfunctional The business does not have any employees capable besides the business owner Human ResourcesHuman Resources are all about people. People can be sticky, full of legal land mines, and if not managed properly, can be very costly to an organization.Could the business find, develop, and keep quality individuals that enable success in all aspects of the business?(Required) Yes, we can easily find, hire, and keep the best of the best, when needed We are fairly good We are okay We could use help HR is a problem for us The business does not have any other capable employees besides the business owner LegalThere is nothing like legal problems to distract you from your mission. From tax law to human resources, proper legal compliance applies across all facets of the business.Do you have all legal matters in order, documented, and does the business follow the best legal practices?(Required) Yes, we are great We are pretty good We are doing an okay job We could do a better job Legal matters are a bit of a headache for us InnovationThe more your company encourages and rewards innovation at every level, the more you will be able to stay ahead of changes and continue to proper.Does the business understand that innovation is invaluable to creating an ongoing competitive advantage? Does it have a proven and systematic way to drive and capture innovation at all levels?(Required) Yes, we drive and capture innovation at every level within the organization We are good at encouraging and capturing innovation We recognize innovative ideas when they bubble up We look at innovative ideas but tend to stick with what is working We do not look for or reward new and unproven ideas CommentsThis field is for validation purposes and should be left unchanged. Mailing Address Post Office Box 28, Bountiful, Utah 84011 Regional Offices Dallas, TexasNew York City, NY Contact Phone: (801) 417-3260Email: admin@cashflowmastered.com For full disclosures, visit our webpage cashflowmastered.com/disclosures Compliance Number: 3275.012